Our telephone Sales & Service team is open Monday to Friday 7.00am to 8.00pm and Saturday 8.00am to 5.00pm (Sydney time). We also have an after hours emergency assistance team for passengers calling outside of these hours with an emergency situation. Please contact us on 13 24 94 (AU) or 0800 780 716 (NZ).
Leave these useful numbers with friends and family for close at hand contact information while you are at sea.
Calling from Australia
P&O Cruises Customer Service & Arrivals and Departures
13 24 94 and 1300 653 620
Pacific Dawn
Telephone: 0011 870 32 35 00 193
Facsimile: 0011 870 32 35 00 196
Pacific Jewel
Telephone: 0011 870 76 48 42 686
Facsimile: 0011 870 76 48 42 687
Pacific Sun
Telephone: 0011 870 32 32 84 811
Facsimile: 0011 870 32 32 84 812
Calling from New Zealand
P&O Cruises Customer Service & Arrivals and Departures
0800 780 716 and 0800 543 429
Pacific Dawn
Telephone: 00 870 32 35 00 193
Facsimile: 00 870 32 35 00 196
Pacific Jewel
Telephone: 00 870 76 48 42 686
Facsimile: 00 870 76 48 42 687
Pacific Sun
Telephone: 00 870 32 32 84 811
Facsimile: 00 870 32 32 84 812
Shore to ship calling can be expensive and coverage is subject to satellite signal availability. Please contact your long-distance service provider for satellite rates. Alternatively, your friends and family can stay in contact with you via mobile phone if your service plan is capable of roaming internationally with Maritime Communications Partners (AS) as well as via the internet.
If you want to use your personal mobile phone.
Mobile phone reception is available on all our ships. A compatible mobile phone and a service plan capable of roaming internationally with Maritime Communications Partners (AS) is required. Make sure you check with your service provider for applicable charges before you depart as charges will be billed to you on your regular phone account.
If you do not wish to use this service, please remember to switch off your mobile phone while at sea.
Staying in touch via the internet.
Internet access is available on all P&O Cruises ships through our on-board Internet Café. Wireless network cards are also available for purchase on board.