Ship delays 

We recommend you call the Arrival and Departure Information Line on 1300 653 620 (AU) or 0800 543 429 (NZ) at least 24 hours prior to your cruise to confirm the ship’s departure time or visit our Arrivals and Departure page.

In the event there is a significant delay to your cruise check-in or
departure, we will send an SMS to the mobile number provided in
your booking. To ensure you can receive any important updates
about your cruise, simply update your mobile phone number in Cruise Personaliser.

Cruise Control

Cruise Control lets you update your pre-cruise information and see a summary of your booking at a glance. 
personalise your cruise

Nautical Glossary

Above board
On or above the deck, in plain view, not hiding anything.
Above-water hull
The hull section of a vessel above waterline, the visible part of a ship. Also, topsides.
Abandon ship!
An imperative to leave the vessel immediately, usually in the face of some imminent danger.
Bear down
Turn away from the wind, often with reference to a transit.
Daggerboard
A type of centerboard that is lifted vertically; often used in pairs.
Astern
Any distance behind a ship, as opposed to A-Head.
Gunnel
The large plank that runs along the upper part of a ship's side.
Shallow, not deep.
Shoal
Water line
The line made by the water's edge when a ship has her full proportion of stores on board.
Fresh away
When your ship increases its velocity.

Need Help?

Find answers to all your questions.

What payment options do I have to pay for my cruise?
Accepted payment with selected credit cards (1.5% surcharge applies). More info here.
Once onboard, how do I pay for extra items?
Multiple ways of purchasing goods onboard are available to you - from Credit Cards to cash. More info here.
I have kids. What facilities do you have for children?
Qualified staff run a great choice of awesome activities for kids of all ages, giving you the option to spend the day child-free. Here's how it works.
What's actually included in the cruise price?
Accommodation, all main meals, entertainment and use of facilities such as swimming pools, gym, spas, table tennis, children's centres (excluding late night group child-minding) and library are all included in your cruise package.
What are the different types of cabins available? What's the difference between them?
Choose from outstanding balcony cabins with ocean views, great-value internal cabins, 4-berth options to share with family or friends or outside cabins with windows. Click here for more information.

For the answers to many other questions check out our Frequently Asked Questions

Internet Access

Passenger using a laptop
Wireless internet and internet cafes are available on all P&O Cruises ships (charges apply).
Internet Access