Ship delays 

We recommend you call the Arrival and Departure Information Line on 1300 653 620 (AU) or 0800 543 429 (NZ) at least 24 hours prior to your cruise to confirm the ship’s departure time or visit our Arrivals and Departure page.

In the event there is a significant delay to your cruise check-in or
departure, we will send an SMS to the mobile number provided in
your booking. To ensure you can receive any important updates
about your cruise, simply update your mobile phone number in Cruise Personaliser.

Cruise Control

Cruise Control lets you update your pre-cruise information and see a summary of your booking at a glance. 
personalise your cruise

Nautical Glossary

Beam ends
The sides of a ship. "On her beam ends" may mean the vessel is literally on her side and possibly about to capsize; more often, the phrase means the vessel is listing 45 degrees or more.
Daggerboard
A type of centerboard that is lifted vertically; often used in pairs.
Dayboard
The daytime identifier of an aid to navigation presenting one of several standard shapes (square, triangle, rectangle) and colors (red, green, white, orange, yellow, or black).
Handy billy
A loose block and tackle with a hook or tail on each end, which can be used wherever it is needed. Usually made up of one single and one double block.
Starboard
The right hand side of the ship when looking forward
Beating to windward
Making progress against the direction of the wind, by steering alternately close-hauled on the starboard and larboard tacks.
Gunnel
The large plank that runs along the upper part of a ship's side.
Hoy
A particular kind of vessel.
Under the lee of the shore
Close to the shore, which lies to windward of the ship.
Fresh away
When your ship increases its velocity.

Need Help?

Find answers to all your questions.

What payment options do I have to pay for my cruise?
Accepted payment with selected credit cards (1.5% surcharge applies). More info here.
Once onboard, how do I pay for extra items?
Multiple ways of purchasing goods onboard are available to you - from Credit Cards to cash. More info here.
I have kids. What facilities do you have for children?
Qualified staff run a great choice of awesome activities for kids of all ages, giving you the option to spend the day child-free. Here's how it works.
What's actually included in the cruise price?
Accommodation, all main meals, entertainment and use of facilities such as swimming pools, gym, spas, table tennis, children's centres (excluding late night group child-minding) and library are all included in your cruise package.
What are the different types of cabins available? What's the difference between them?
Choose from outstanding balcony cabins with ocean views, great-value internal cabins, 4-berth options to share with family or friends or outside cabins with windows. Click here for more information.

For the answers to many other questions check out our Frequently Asked Questions

Internet Access

Passenger using a laptop
Wireless internet and internet cafes are available on all P&O Cruises ships (charges apply).
Internet Access