Ship Delays

To confirm your ship's departure time, we recommend you call the Arrival and Departure information Line at least 24 hours prior to your cruise. 1300 653 620 (AU) or 0800 543 429 (NZ). Alternatively, visit our Arrivals and Departure page.

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Nautical Glossary

Above board: On or above the deck, in plain view, not hiding anything.
Beam ends: The sides of a ship. "On her beam ends" may mean the vessel is literally on her side and possibly about to capsize; more often, the phrase means the vessel is listing 45 degrees or more.
Fast: Fastened or held firmly (fast aground: stuck on the seabed; made fast: tied securely).
Starboard: The right hand side of the ship when looking forward
Astern: Any distance behind a ship, as opposed to A-Head.
Dog-watch: The watches from four to six and six to eight in the evening.
Griping: The inclination of a ship to run to windward.
Gunnel: The large plank that runs along the upper part of a ship's side.
Lee-side: The half of a ship, lengthwise, which lies between a line drawn through the middle of her length and the side, which is farthest from the point of wind.
Fresh away: When your ship increases its velocity.

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Find answers to all your questions.

What payment options do I have to pay for my cruise?: Accepted payment with selected credit cards (1.5% surcharge applies). More info here.
Once onboard, how do I pay for extra items?: Multiple ways of purchasing goods onboard are available to you - from Credit Cards to cash. More info here.
I have kids. What facilities do you have for children?: Qualified staff run a great choice of awesome activities for kids of all ages, giving you the option to spend the day child-free. Here's how it works.
What's actually included in the cruise price?: Accommodation, all main meals, entertainment and use of facilities such as swimming pools, gym, spas, table tennis, children's centres (excluding late night group child-minding) and library are all included in your cruise package.
What are the different types of cabins available? What's the difference between them?: Choose from outstanding balcony cabins with ocean views, great-value internal cabins, 4-berth options to share with family or friends or outside cabins with windows. Click here for more information.

For the answers to many other questions check out our Frequently Asked Questions

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