Reservations & General Enquiries
Please note - our call centre will be closed from Good Friday through to Easter Monday due to the Easter break. Our call centre will reopen at 8am on Tuesday, 14 April
Call from Australia: 1300 159 454
Call from New Zealand: 0800 78 0716
International calls (from overseas): +612 9432 8500
Monday - Friday: 8am - 6pm AEDT
Submit an Out of Pocket Claim by clicking here
Please be aware given the volume of refund requests and the care being dedicated to ensure each guest’s request is processed accurately and in a coordinated manner, please allow for approximately 8 weeks for refunds to be processed. All refunds will be processed in due course, but delays should be anticipated. Please allow sufficient time for us to manage this process and know we are doing everything in our power to expedite where possible.
Plan Your Cruise with a Free Cruise Holiday Planner
If you love to book Direct, our team of Cruise Holiday Planners can help you arrange your personalised P&O Cruises holiday, ensuring that every detail is tailored to suit your needs so that your holiday is LIKE NO PLACE ON EARTH. To make a new booking, email PACHP@pocruises.com.au or complete your details below and we will call you back.
PLEASE NOTE: If you have an existing booking with a Travel Agent, please contact your agent directly if you have any questions relating to your booking.
Compassionate Refund Request:Fill out request form
For media queries from Australia and New Zealand please contact +61 2 8326 4116 or +61 2 8326 4111.
Contacting our ships:PACIFIC ARIA
Australia: 0011 1 321 837 6315 or 0011 1 321 837 6316PACIFIC DAWN
Australia: 0011 1 321 837 6300 or 0011 1 321 837 6301
New Zealand: 00 870 32 35 00 193
Australia: 0011 1 321 837 6325 or 0011 1 321 837 6326