Cancelled Cruise Updates


At P&O Cruises Australia the health, safety and well-being of our guests, our loyal crew and the communities we visit is our top priority. As we continue to take guidance from international & local government authorities, public health experts and the broader community, we have extended our temporary pause in operations to 2 February 2021.

The pause extension to 2 February 2021 affects Pacific Explorer itineraries departing between 9 January 2021 and 2 February 2021.

P&O Cruises Australia has also announced that Pacific Adventure™ is scheduled to join the fleet on 30 April 2021. In addition, we are thrilled that the planned arrival of Pacific Encounter has been brought forward to 7 May 2021.

The delay in the arrival of Pacific Adventure™ and sale of Pacific Dawn and Pacific Aria also has affected scheduled departures.

In short, the following departures are impacted fleet wide:

  • Pacific Explorer – all departures up to 2 February 2021
  • Pacific Adventure™ – all departures up to 30 April 2021
  • Pacific Dawn - all departures up to 11 February 2021
  • Pacific Aria - all departures up to 15 April 2021

To check if your booking is impacted, please follow the prompts below.

Operational Pause

To check if your booking has been impacted or to check the progress of your Future Cruise Credit/Full Refund, please enter your booking details below. FAQs found here.

 

CHECK IF YOUR BOOKING WAS AFFECTED BY PAUSE
 
Track your Future Cruise Credit or Refund

Cancellations: Pacific Adventure™

To check your Pacific Adventure™ booking and any associated bonus offers, please enter your booking details below. FAQs found here.


CHECK PACIFIC ADVENTURE™ BOOKING
 
Track your Future Cruise Credit or Refund

Fleet Departures: Pacific Aria and Pacific Dawn

To check your Pacific Aria or Pacific Dawn booking and any associated bonus offers, please enter your booking details below.

Pacific Aria FAQs found here

Pacific Dawn FAQs found here


CHECK PACIFIC ARIA OR PACIFIC DAWN BOOKING
 
Track your Future Cruise Credit or Refund

Please Note: Pacific Encounter is planning to homeport in Brisbane from 7 May 2021. All of the current departures scheduled on Pacific Explorer from Brisbane until 6 November 2021 will be transferred to Pacific Encounter. Guests booked on a Pacific Explorer cruise from Brisbane from 7 May to 6 November 2021, will be automatically transferred to Pacific Encounter. If you do not want to cruise on Pacific Encounter or can no longer travel, we will offer a full refund of fares paid.

P&O ASSURANCE

Book Your Next Cruise with Confidence

At P&O Cruises Australia, we understand the concerns of our guests and travel partners as the effects of COVID-19 continue to evolve and affect how we travel. To provide maximum flexibility and peace of mind, we are pleased to announce an update to P&O Assurance, our temporary payments and cancellation policy, effective immediately.

Review the P&O Assurance Policy