FUTURE CRUISE CREDITS & REFUNDS
Temporary pause on all sailings from Australia departing on and before September 17, 2020 and all sailings from New Zealand departing on and before August 31, 2020.
In response to continuing travel restrictions due to the impact of COVID-19, we have implemented a temporary pause of our operations for sailings to September 17, 2020 in Australia and until August 31, 2020 in New Zealand. Frequently asked questions can be found here.
To check if your booking or upcoming cruise holiday has been affected by our pause in operations, simply enter your booking number in our 'look-up tool' below.
NEW! We now have an online tool to track the progress of your Full Refund or Future Cruise Credit. Please note, this is for cancelled cruises that were due to depart from Australia between 14 March – 17 September 2020 and from New Zealand between 14 March and 31 August 2020.
Track Your Progress Status here