REFUNDS AND FUTURE CRUISE CREDIT TOOL


Thank you for your continued support.

As we continue to take guidance from international & local government authorities, public health experts and the broader community, we have extended our temporary pause in operations to 2 February 2021 in Australia & New Zealand.

The pause extension to 2 February 2021 affects Pacific Explorer itineraries departing between 9 January 2021 and 2 February 2021.

P&O Cruises Australia has also announced that Pacific Adventure™ is scheduled to join the fleet on 30 April 2021. In addition, we are thrilled that the planned arrival of Pacific Encounter has been brought forward to 7 May 2021.

The delay in the arrival of Pacific Adventure™ and sale of Pacific Dawn and Pacific Aria also has affected scheduled departures.

In short, the following departures are impacted fleet wide:

  • Pacific Explorer – all departures up to 2 February 2021
  • Pacific Adventure™ – all departures up to 30 April 2021
  • Pacific Dawn - all departures up to 11 February 2021
  • Pacific Aria - all departures from up to 15 April 2021

If your booking was affected by these changes, you can use this online tool to track the progress of your request for a refund, Future Cruise Credit or booking transfer.

This service is provided for information purposes only and works on a 24 hour delay. P&O Cruises Australia does not guarantee the accuracy, completeness, or timeliness of this service or any information contained on this site. P&O Cruises Australia will not be liable for any: (a) data inaccuracies or errors in or omissions; (b) delays, errors, or interruptions in the transmission or delivery; or (c) loss or damage arising from non-performance.