P&O Assurance


Book Your Next Cruise with Confidence

We all deserve a holiday and something to look forwards during these unprecedented times.

Introducing our NEW & UPDATED P&O Assurance policy to provide you with maximum peace of mind and flexibility on your next cruise holiday. Whether you are already booked or simply planning your next dream cruise – rest assured you can cruise with confidence with us.

For cruises departing before 30 November 2021 and booked prior to 3 March 2021, you can now cancel your cruise up to 75 days prior to sailing with zero cancellation fee and receive a full refund. For sailings on or before 4 March 2021, we will give you even more flexibility with free cancellation up to 30 days prior to sailing.

Even if you change your mind later, you can still get your cancellation fees back as a Future Cruise Credit* as long as you cancel at least 14 days before sailing.

Please view table below for your options:

Days Prior to Cruise departure that you cancel

Cruises departing before 4 March 2021

Cruises departing between 5 March 2021 and 30 November 2021

76 days or more

Full refund

Full refund

75 – 31 days

Full refund

FCC*

30-15 days

FCC*

FCC*

14-2 days

FCC

No Refund, No FCC**

< 2 days

No Refund, No FCC**

No Refund, No FCC**

 

*Future Cruise Credit to the value of any applicable cruise cancellation fee as outlined in your Booking Confirmation Document.

**Please note if you cancel your booking during this period, then the standard cancellation policy will apply

Please note we have also relaxed our payments policy to defer the final payment date to 30 days prior to sailing for all cruises departing on and before 4 March 2021.

REQUEST CANCELLATION UNDER P&O ASSURANCE
          CHECK MY FINAL PAYMENT DATE      

 

Frequently Asked Questions

Terms and Conditions

The P&O Assurance Program (“P&O Assurance”) is available for all bookings on P&O Cruises Australia cruises scheduled to depart on and before 30 November 2021. Guests on eligible cruises can cancel their booking prior to final payment due date and receive a full refund with all cruise fare cancellation fees waived. If the cancellation occurs after final payment date and 14 days prior to sailing date, the guest can receive a Future Cruise Credit (“FCC”) equal to the amount of the cruise cancellation fee upon request via our online form. The FCC is not transferable and may not be redeemed for cash. Any unused FCC amount will expire after 31 December 2021. The FCC can only be used towards the payment of the cruise fare on bookings with P&O Cruises Australia. It can be applied to multiple bookings. To be read in conjunction with the P&O Australia Booking and Passage Conditions available at https://www.pocruises.com.au/plan/how-to-book/booking-travel-conditions which passengers will be bound by. Carnival plc trading as PO Cruises Australia. ABN 23 107 998 443