Arrival & Departure

Pre-cruise excitement can be so hard to contain that sometimes it’s easy to forget about organising the most important things. The last thing we want is for you to miss the boat so we’ve got some handy tips and information to make sure you get to the wharf right on time.

Sometimes it’s nice to go your own way. If you’re arriving to your homeport prior to the day you board the ship or if you’ve made your own air or hotel arrangements then you must make your own way to the ship. If you need special assistance at embarkation please advise our Cruise Contact Center at least 60 days before cruising. Accessibility may be restricted in your port of embarkation or disembarkation.

Guests arriving at the ship independently

Leave your luggage at the baggage drop off area when you arrive at the wharf. Make sure you’ve filled in your luggage tags correctly an attached them to each of your bags. Luggage tags can be printed from Cruise Control.

Guests arriving on P&O Cruises’ arranged flights

If you arrive on a P&O flight grab your luggage from the baggage carousel at the airport. A representative holding a P&O sign will be there to get your attention and they’ll show you to the coach for transfer, with your luggage, directly to the wharf. Please make sure you have correctly filled in and attached the P&O cruises luggage tags to assist us in transporting your luggage.

Things don’t always go to plan. If you encounter unforeseen flight or weather-related delays on sailing day, we suggest you immediately advise an airline representative at the airport that you’re a cruise guest destined for sailing that day. The airline may be able to arrange alternative flights for guests to continue with their travel to the point of embarkation (charges may apply). Once your new flight details have been confirmed, please contact us on 13 24 94 (AU) or 0800 780 716 (NZ).

Ship delays

Stay in the loop! We recommend that you call the Arrival and Departure Information Line on 1300 653 620 (AU) or 0800 543 429 (NZ) at least 24 hours prior to your cruise to confirm the ship’s departure time or visit the Arrival and Departure page on our website, or If there is a significant delay to your cruise check-in or departure, we’ll send an SMS to the mobile number provided in your booking. To make sure you can receive any important updates about your cruise, simply update your mobile phone number in Cruise.


We make leaving the ship as easy as possible. We stagger your disembarkation and help you move quickly through Customs.
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If you’re not sure where your cruise begins and ends, it’s not a problem. We’ve got you covered.
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Tourist Refund Scheme (TRS)

The TRS enables you to claim a refund for the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) that you paid on goods you have purchased in Australia. For international cruises departing from Australia you can claim the TRS from Customs at embarkation after you have checked-in. For cruises departing for New Zealand, this can be done at the last Australian Port. For more information, please refer to the Australian Customs Service website, For purchases in New Zealand there is no provision for travellers to obtain a refund of GST on their goods when they leave the country.