Medical Conditions


If you or anyone travelling with you has special medical or medical equipment needs, please let us know at time of booking. Please find below more information on common medical conditions. If your specific condition is not listed here, fill out and return the general Health Questionnaire so that we can better understand your medical requirements.

Insulin Diabetic Information

You can store your Insulin in the refrigerator in your room onboard Pacific Jewel, Pacific Dawn, Pacific Aria, Pacific Eden and Pacific Pearl. We ask that you travel with your insulin in a sealed container clearly labelled with your name and room details. Please don’t pack your insulin or other medications in your suitcase, keep it with you in your hand luggage so that you have permanent access to it prior to boarding. The cabin steward will provide an appropriate sharps disposal container and will also arrange for the safe disposal of the container at the end of the cruise. Sharps disposal containers are also available from the ship’s medical centre during advertised office hours. We often have guests travelling with us who store their Insulin in the refrigerator in their room without incident. We’re confident you’ll find it suitable, however, if you do require further assistance or clarification before departure please don’t hesitate to contact us.

Expecting?

All pregnant women are required to produce a doctor’s or midwife’s letter stating that mother and baby are in good health, fit to travel and that the pregnancy is not high risk. The letter must also include the estimated date of delivery (EDD) calculated from both the last menstrual period (LMP) and ultrasound (if performed). This documentation must be returned to us at least 60 days prior to the cruise departure.

Please be aware, P&O Cruises does not have adequate medical facilities for child birth onboard. Accordingly, pregnant women are only allowed to travel if they are pregnant for 24 weeks or less at the conclusion of the cruise. Any passenger unable to provide the documentation above, or who is pregnant for 24 weeks or more at the conclusion of the cruise will not be permitted to travel.

Hearing Impaired Information

A holiday at sea is quite different from a holiday ashore so it’s important for guests with disabilities to know about life onboard. P&O Cruises Australia is unable to provide day-to-day personal care as we do not provide a nursing or carers service onboard. If you require assistance in relation to any of your day-to-day living, then you must arrange for a companion or carer to accompany you. Our onboard medical centre provides care only in the case of illness or injury. Pacific Jewel, Pacific Dawn, Pacific Aria, Pacific Eden and Pacific Pearl have special devices to alert and communicate with hearing impaired guests.

As there are only a limited number of kits onboard, it is important that you request a kit as early in the booking process as possible. These kits contain:

  • Text telephone
  • Vibrating bed shaker
  • Door knock transmitter
  • Telephone handset amplifier

Mobility Information

A holiday at sea is quite different from a holiday ashore so it’s important for guests with restricted mobility to know about life onboard. P&O Cruises Australia is unable to provide day-to-day personal care as we don’t provide a nursing or carer service onboard. If you require assistance in relation to any of your day-to-day living, then you must arrange for a companion or carer to accompany you on your cruise. Our onboard medical centre provides care only in the case of illness or injury. The ship has a limited supply of wheelchairs available for use onboard and these are generally reserved for emergencies. We suggest that passenger’s supply their own wheelchair if one is required for the duration of the cruise. If you decide to bring your own wheelchair, please notify our Customer Care Department as soon as possible as we will need to know the measurement and type, so we can ensure that it can be maneuvered through the room doorway as doorways do vary in size from room to room. Please use the mobility questionnaire attached to this document to advise us of details. All wheelchairs must be stowed in rooms, as they cannot be allowed to obstruct corridors, emergency doors or stairwells. Unfortunately we are unable to undertake any repairs to wheelchairs onboard. It’s not our intention to accentuate the difficulties onboard, but it’s important to bring some aspects of life onboard to your attention so that you enjoy your cruise with us.

Sight Impaired Information

A holiday at sea is quite different from a holiday ashore so it’s important for guests with disabilities to know about life onboard. All elevators onboard have been fitted with voice synthesizers that announce arrivals at each deck as well as Braille buttons.

Unfortunately P&O Cruises Australia is unable to provide day-to-day personal care as we don’t have a nursing or carers service onboard. If you require assistance in relation to any of your day-to-day living, then you must arrange for a companion or carer to accompany you. Our onboard medical centre provides care only in the case of illness or injury.

Travelling with a service animal is permitted in any grade of accommodation, subject to availability at the time of booking. However, share accommodation is not recommended. If you require assistance from a service animal during your cruise, please notify us as soon as possible. Guests travelling with service animals should be aware that various ports of call have different regulations, with particular reference to animals being taken ashore, so it is important that guests check with their travel agent at the time of booking. Passengers are also responsible for providing current health and travel documents for their service animals as well as for feeding and hygienic needs.

Electricity & Machines

Asthma Nebuliser Machines

The ship cannot supply asthma nebulisers so you must travel with your own device. If you’re bringing an asthma nebuliser onboard, you’re strongly advised to ensure that your machine is compatible with the ships' power supply by checking with your supplier or service engineer before travelling on the ship. Asthma nebulisers are not available for hire. Due to the difference in the “Hertz” frequency on the ships, the Ship’s Senior Doctor advises that some nebulisers that guests take on the ship from home do not work onboard unless they are of an ‘international’ type. Hertz of the ship is 60HZ.

The International type Nebulisers do work on the ship, however, we still recommend you check the “Hertz” if you are hiring equipment and check the compatibility with the ship’s power supply and with the service engineer prior to travel. Another option would be to use a battery powered nebuliser (not available onboard) providing you have enough batteries to cover the duration of the cruise or have a battery charger compatible with the ships power supply (check with supplier or service engineer) to be used with rechargeable batteries. Most main powered nebulisers operate slower on the ship than on land.

Sleep Apnoea Machines

The ship cannot supply sleep apnoeas so you must travel with your own device. If you are bringing a sleep apnoea machine onboard, you are strongly advised to ensure that your machine is compatible with the ships' power supply by checking with your supplier or service engineer before travelling on the ship. Sleep apnoea machines are not available for hire.

Oxygen tanks and concentrators

The ship cannot supply oxygen tanks and concentrators so you must travel with your own device. If you are bringing your own oxygen tank/concentrator onboard, you are strongly advised to ensure that your machine is compatible with the ships power supply by checking with your supplier or service engineer before travelling on the ship. Oxygen tanks/ concentrators are not available for hire. Please note, guests will need to ensure that they bring enough oxygen for the duration of the cruise.

Electricity Onboard

50HZ (Hertz) is the standard electricity frequency in Australia, however the ships can only deliver electricity at 60HZ (Hertz). The ships cannot change the frequency of the power supply (Hertz). A transformer only converts electricity to different voltages and will not alter the frequency (Hertz) of the supplied frequency. Most Australian electrical equipment designed to work at 50Hz will either not work on the ship, or will be damaged if used on the ships.

Our ships’ rooms contain American style sockets (110v) and one Australian style socket (220v). These are located by the dressing table in each room. Please ensure written details about your medical equipment are forwarded to us prior to travel. On the day of sailing before the ship departs, you’re required to get your electrical equipment checked from an Electro-Technical Officer onboard, to ensure that the equipment is compatible with the ship's electrical supply and is electrically safe to use.

FAQs


  • A
    Australian public health authorities strongly recommend that all cruise ship passengers receive influenza vaccination at least two weeks before the start of their cruise. It is important that you see your doctor 6-8 weeks prior to departure to discuss and plan all necessary travel vaccines, including influenza vaccine.
  • A
    Yes, each ship has a Medical Centre that is staffed by registered doctors and nurses who are available during scheduled clinic times or to provide medical care for needs that arise while onboard.
  • A
    In most cases, yes. Please advise your Travel Agent or our Customer Sales & Service team at the time of booking if you intend to travel with medical equipment.
  • A
    Most of our rooms contain small fridges where your medication can be stored. For rooms without fridges, portable fridges will be made available to guests requiring one for medical reasons, subject to availability.
  • A
    Yes. We will send you a health questionnaire to complete so we have all necessary information. Be sure to bring enough medication to last you until the end of your holiday.
  • A
    We recommend you purchase appropriate international travel insurance at the time you pay your deposit to recover cancellation charges, medical costs, repatriation and other expenses that may arise if things to do not go according to plan.

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